Classic Double Room
- 1 Double bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Hotel · Lisbon · Lisbon District
9Hotel Mercy
A modern 4-star boutique hotel in the lively Baixa / Chiado district, a 7-minute walk from Rossio Square.
- Central Baixa / Chiado location
- Modern rooms with air conditioning
- 24-hour reception and express check-in
8.3
Great
1184 reviews
Booking.com 8.3 · 1184 reviews
About
9Hotel Mercy
9Hotel Mercy is a 4-star boutique hotel in the Baixa / Chiado district of Lisbon, a short walk from Rossio Square and close to the metro and tram stops. The hotel offers modern rooms, a restaurant, and practical amenities like luggage storage and a 24-hour reception.
Guests consistently highlight the hotel's excellent location, friendly and attentive staff, and comfortable beds. The breakfast is frequently praised as a highlight, and the hotel provides a range of services including a paid airport shuttle, room service, and laundry facilities.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Unbeatable central location — In the lively Baixa / Chiado district, just a 7-minute walk from Rossio Square and a few minutes from the metro and tram stops.
- Attentive, friendly service — Guests repeatedly mention the helpfulness of the staff, from reception to the bar, and one reviewer singled out the bellboy for praise.
- Comfortable, modern rooms — Rooms have air conditioning, coffee machines, and comfortable beds, with some offering courtyard views for quiet nights.
- Excellent breakfast — The breakfast is frequently described as great for a 4-star hotel, with fresh croissants and good variety.
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Worth weighing
4 to weigh- Rooms and cleanliness could be better — The lowest rating category, at 6 out of 10, suggests that despite the modern feel, some guests may have found the rooms or housekeeping lacking compared to other aspects.
- No on-site parking — The hotel offers parking but not necessarily on-site; guests with cars may need to check arrangements in advance.
- Check-in window is limited — Check-in is only available from 15:00 to 23:59, so late-night arrivals may need to plan ahead.
- Price for the class — Given the 'Price and service' rating of 8, the hotel is likely well-priced for the area, but the value may vary with the season.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Club Double Room
- 1 Double bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Superior Double Room
- 1 Double bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Executive Double Room
- 1 Double bed
- Shower
- Coffee machine
- Heating
- Air conditioning
Suite Terrace
- 1 King-size bed
- Shower
- Coffee machine
- Heating
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- 24-hour reception
- Luggage storage
- Lift
- No smoking on site
- Smoke detectors
- Fire extinguishers
- Key card access
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- 24-hour security
- VIP check-in/ -out
- Express check-in/ -out
Dining
- Restaurant
- Coffee shop
- In-room breakfast
- Live entertainment
- Leisure/ TV room
In-room
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
- Parquet floor
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Family
- Cots
- Babysitting/Child services
Accessibility
- Rooms/ Facilities for disabled
- Wheelchair access
- Toilet for disabled
- Bathroom for disabled
Transportation
- Paid airport shuttle
- Parking
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.3/10 from 1,184 reviews
Booking.com · 8.3 · 1184 reviews
8.3Verified guest“I spent my birthday here and the staff surprised me with a complimentary bottle of wine. The room was modern and the bed was comfortable.”
8.3Verified guest“The hotel was reasonably clean and charming, with service-minded staff and a great location near the metro and tram stops. The breakfast was excellent for a 4-star hotel.”
8.3Verified guest“The hotel is stylish and quite clean, with panoramic views towards the castle. The location is superb – right next to major attractions, the funicular, metro and train. We also loved the lake, about a 15-minute walk away.”
8.3Verified guest“Clean hotel, very friendly and customer-focused staff. The beds were comfortable, and the room had an electronic key card, tea and coffee facilities, and satellite TV. Breakfast was great with croissants – couldn't ask for more.”
8.3Verified guest“The staff at reception and the bar were great. The bed was excellent.”
8.3Verified guest“Breakfast was wonderful! The location was as described, everything within walking distance. The bathroom had all the amenities you need.”
04 — Location
Getting around Lisbon
The property sits in Lisbon.
Baixa / Chiado: The hotel sits in the lively Baixa / Chiado district, known for its narrow streets, historic architecture, and mix of shops, cafés, and nightlife. Rossio Square is just a 7-minute walk away.
Transport links: The nearest metro station and tram stops are a few minutes' walk, making it easy to reach the rest of Lisbon. The hotel can arrange a paid airport shuttle.
Nearby attractions: Major touristic attractions are right at the doorstep, along with the funicular and train connections. A lake is also within a 15-minute walk, perfect for a relaxed stroll.
Rua Da Misericordia 76, Lisbon, Lisbon District, 1200-273, Portugal
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 47 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at 9Hotel Mercy?
Check-in is from 15:00 to 23:59, and check-out is until 12:00.
Does 9Hotel Mercy have parking available?
Yes, parking is listed among the hotel's amenities, though it may not be on-site. It's best to confirm details with the hotel directly.
Can I bring my pet to 9Hotel Mercy?
Yes, pets are allowed at the hotel.
Does 9Hotel Mercy offer an airport shuttle?
Yes, the hotel provides a paid airport shuttle service.
Is breakfast included in the room rate?
The hotel offers in-room breakfast and a restaurant. Whether it's included in the rate depends on the booking; many guests praise the breakfast quality, so it's worth checking your rate includes it.
Are there rooms accessible for guests with disabilities?
Yes, the hotel has rooms and facilities for disabled guests, including wheelchair access, and disabled bathrooms and toilets.
The bottom line
9Hotel Mercy delivers a solid, central base for exploring Lisbon, with strong service, comfortable rooms, and a memorable breakfast. The low rooms and cleanliness score is the main caveat, but for location-focused travellers it's a dependable pick.
8.3A well-rated, centrally located boutique hotel with a few rough edges in room upkeep.
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